Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified members of staff with relevant experience for ...


Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably
qualified members of staff with relevant experience for the following job aimed at
contributing to the Bank’s strategic vision, in the Digital Banking Division under the
Sales Department to be based in Kabwe:-



Responsible for setting up and accelerating growth of an active Merchant banking
network in the assigned region. Accountable for all related financial and service Key
Performance Indicators.
Under the supervision of the Head Merchant Sales, the following are among the Job
Key Responsibilities:-
 Define and execute merchant onboarding strategy.
 Define and execute merchant activation strategy at the point of onboarding.
 Responsible for regional revenue performance of the merchant sales channel.
 Identify and increase opportunities to increase merchant sales penetration.
 Conduct quarterly market sizing and provide initiatives to stay ahead of market.
 Ensure merchants receive all relevant training at activation.
 Ensure training, implementation and support advice.
 Ensure compliance to due diligence process at merchant onboarding



To support the HR Business Partnering (HRBP) Head in the provision of day to day support to
assigned departments in the Bank and ensure that the Bank’s HR strategy and people agenda is
operationalized in adherence to all relevant HR policies, processes and procedures, laws and
other relevant guidelines.

Under the supervision of the HR Business Partnering, the following are among the Job Key

 To ensure that assigned departments are effectively engaged to establish the key HR
support requirements.
 To understand key concerns among staff and ensure that these are effectively addressed
by engaging the appropriate departments.
 To ensure that staff are consistently taking leave to reduce the departments leave
liability and ensure that staff are getting sufficient rest.
 To ensure that all staff changes are effectively and efficiently communicated to all
affected staff and stakeholders.
 To gather information on key metrics within assigned departments and ensure that
information is supplied to HR Operations for use in management reports.
 To continuously engage with staff in assigned departments and to ensure resolution of
emerging concerns promptly and effectively.
 To effectively facilitate the Grievance and Disciplinary process for staff in assigned
departments in order to uphold the highest standard of discipline and employee
satisfaction/welfare in the Bank.
 To communicate / address matters affecting employees both formally and informally
and ensuring effective delivery of agreed employment benefits and services as per
binding contracts and awards.
 To provide the HRBP Head with information on any key risk issues in assigned
departments that may need addressing.
 To provide support in assigned departments on any key risk issues in assigned
departments that may need addressing and ensure that such risks are addressed.
 To facilitate staff sensitisation and access to all key employee wellness programmes.
 To support respective people managers to review and implement employee engagement
 To facilitate efficient and high quality recruitment and selection of staff in assigned
departments in liaison with the Talent Acquisition and Management department to
ensure highly qualified/ top performers are recruited for the Bank.
 To ensure approved headcount in assigned departments and regions is tracked and
 To ensure effective implementation of the Bank’s performance assessment and
measurement systems and process.
 To implement and monitor the performance management process and calendar that
supports the achievement of business objectives, analyse results and provide feedback.
 To facilitate the talent review, identification and succession planning process in liaison
with the Talent Acquisition and Management Unit so as to ensure that the Bank is
attracting, retaining and developing appropriate talent.
 To facilitate the identification and development of high-potentials.
 To support the HRBP Head in ensuring that assigned departments have a
comprehensive succession plan and sufficient cover/bench strength for all critical roles.
 To facilitate/ participate in career and succession planning discussions for staff in
assigned departments in liaison with Talent Acquisition and Management Unit.
 To support the HRBP Head with departmental manpower planning and ensuring
blueprints and organograms are updated.
 To ensure that all HR related interventions for assigned departments are implemented.
 Any other responsibilities or task as maybe assigned by management.

Internal: All Divisions
External: Local Regulators, Unions, Vendors

 Grade 12 Credit or above mandatory in Mathematics and English and any other three
 University Degree in Human Resources or other relevant subject.
 At least five (5) years related work experience with at least 3 - 4 years at management
 Demonstrated knowledge of local labour laws and HR Regulations, policies and
 Strong employee relations background and experience.
 Certifications: ZIHRM license.
 MS Office proficiency.

 Communication skills, verbal & written.
 Judgement and decision-making.
 Drive for results.
 Influencing and negotiation.
 Networking and liaison.
 Problem solving.
 Building relationships.
 Analytical Skills.
 Customer Service Orientation.
 Detail oriented, highly organized, flexible with a positive attitude, team player.

All applications MUST have an application/cover letter, copies of qualification certificates
including Grade 12 and detailed curriculum vitae indicating the position being applied for in
the subject line and should be sent by email to no later than Friday,
12th January, 2018.


Zanaco provides equal opportunity in employment for all qualified persons and prohibits
discrimination in employment (women are encouraged to apply).

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